Shipping Policy
Last updated: October 10, 2025
This BenKa Shipping Policy governs the conditions applicable to the delivery of products purchased through the BenKa website (hereinafter, the “Website”).
By making a purchase on the Website, the customer expressly accepts the terms set forth in this Policy.
This Policy applies to all national and international sales, unless expressly stated otherwise in particular sales conditions.
Order Processing
Order Confirmation
Once the purchase is made, the customer will receive a confirmation email with the order details. This confirmation does not constitute definitive acceptance of the order, but rather proof of its receipt.
BenKa reserves the right to verify order information before final processing.
Preparation Time
National orders placed before 2:00 PM will be processed and shipped the same day. Orders placed after that time will be shipped the next business day.
For international shipments, orders will be processed within an estimated period of 3 business days before shipping.
Shipping
Geographic Coverage
BenKa offers national and international shipping to countries enabled during the purchase process.
Delivery Times
National delivery:
Between 1 and 5 business days.
International express delivery:
Between 5 and 15 business days.
International standard delivery:
Between 10 and 21 business days.
The indicated times are estimated.
Shipment Tracking
Lost Orders
If an order does not arrive within the estimated timeframe, the customer must contact BenKa.
An investigation will be initiated with the carrier before issuing a refund or replacement.
Limited Liability
BenKa will not be responsible for:
• Delays due to force majeure.
• Customs hold-ups.
• Events beyond your reasonable control.
• Incorrect information provided by the customer.
Support
Shipping Policy
Last updated: October 10, 2025
This Shipping Policy governs the conditions applicable to the delivery of products purchased through the BenKa website (hereinafter, the “Website”).
By making a purchase on the BenKa Website, the customer expressly accepts the terms set forth in this Policy.
This Policy applies to all sales made nationally and internationally, unless expressly stated otherwise in particular terms of sale.
Order Processing
Order Confirmation
Once the purchase is made, the customer will receive a confirmation email with the order details. This confirmation does not constitute final acceptance of the order, but rather an acknowledgment of its receipt.
BenKa reserves the right to verify order information before final processing.
Preparation Time
National orders placed before 2:00 PM will be processed and shipped the same day. Orders placed after that time will be shipped the next business day.
For international shipments, orders will be processed within an estimated 3 business days before shipping.
Shipping
Geographic Coverage
BenKa ships nationally and internationally to the countries enabled in the purchase process.
Delivery Times
National delivery:
Between 1 and 5 business days.
International express delivery:
Between 5 and 15 business days.
International standard delivery:
Between 10 and 21 business days.
The indicated times are estimated.
Shipment Tracking
When available, the customer will receive a tracking number to monitor the shipment status.
Lost Orders
If an order does not arrive within the estimated timeframe, the customer must contact BenKa.
An investigation will be initiated with the carrier before issuing a refund or replacement.
Limited Liability
BenKa will not be responsible for:
• Delays due to force majeure.
• Customs detentions.
• Events beyond its reasonable control.
• Incorrect information provided by the customer.
